Front Desk / Broward

Job Description

To ensure the patients and other visitors have a pleasant, satisfying, and courteous experience with the center, via telephone or in person.


  • High school graduate or GED
  • Customer service and interpersonal skills
  • Previous medical office setting experience preferred
  • Bilingual


  1. Greeting patients and visitors when they enter the center.
  2. Answer telephones promptly and professionally.
  3. Schedules primary care visits and other appointments accordingly.
  4. Verify patient insurance information, per plan policy.
  5. Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
  6. Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
  7. Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
  8. Always maintains professional conduct and appearance.
  9. Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
  10. Safeguard patient privacy and confidentiality.
  11. Proficient in EMR
  12. Performs other assigned duties as directed by the Manager.

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